1. What can I do about video problems (such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on)?
Make sure you have downloaded all recent updates for your video card driver and DirectX from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for the video acceleration option on the Performance tab. Also, in some instances, clearing the Start player in Media Guide check box on the Player tab of the Options dialog box might resolve video problems.


2. Why does the Player stop playing in full-screen mode?
Check that your screen saver isn't kicking you out of full-screen mode. Try enabling full-screen mode. The check box is on the Advanced dialog box, available from the Performance tab of the Options dialog box. Note that for Windows XP, full-screen controls disappear if you stop moving the mouse, and the cursor is not hovering over the controls. If you want the controls to disappear more quickly, you can clear the Display full-screen controls check box (also located on the Advanced dialog box). Or you can get the TweakMP Powertoy for Windows XP from the wmplugins.com page and use that to adjust full-screen settings.


3. Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar?
There is a problem with your video card driver. Check for updated drivers from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab.


4. How come I can see the movie, but I cannot hear it?
If the Windows Media player indicates that it is opening, but never launches the film, then you may just want to try selecting a slower connection speed.

Check to make sure that you have the Windows Media Player properly installed. Also, we recommend you install the latest version of the Windows Media Player which you can download here.


5. I can hear the movie, but I cannot see it. What's up!?
Try selecting a slower connection speed. This should allow the audio and video to sync up. Make sure you have the latest version/codec for the Windows Media Player. You should be prompted to download any required codec (upgrade) you may need for watching certain films. The latest Windows Media Player can be downloaded here.


6. Do I need to install any special codecs to play Windows Media Audio and Video files?
Installing codecs is not typically necessary if you are running Windows Media Player 9 Series because the latest Windows Media audio and video codecs were automatically installed on your computer when you installed this version. However, if you think your codecs are corrupted or out of date, you can download and install the latest codecs from the Download Center page.


7. Can I advance video one frame at a time while viewing it in the Player?
For Windows Media Player 9 Series, on the View menu, click Enhancements, and then click Play Speed Settings. Then click Next frame or Previous frame.


8. Why do I receive an error message stating that "the licenses for my media files are corrupted" (0xC00D2754) or "the associated license is either corrupted or not valid" (0xC00D11D6) when I try to play a file?
The DRM system on your computer is corrupted. The problem may occur if you have replaced hardware components in your computer. As a result, existing licenses on your computer may not work correctly, or it may be impossible to acquire new licenses. For more information about resolving this problem, see article 810422, "Licenses for Your Media Files Are Corrupted or License Is either Corrupted or Not Valid Error Message When You Try to Play Licensed Media Files," in the Microsoft Knowledge Base.


T9. When I try to download the Player security upgrade, I get a message about a "date certificate." What should I do?
When you try to play a protected file, you might be prompted to upgrade the security components of the Player. In some cases, a problem with Internet Explorer will prevent this upgrade from occurring. If you encounter the message "The date certificate is invalid or has expired," try reinstalling the latest version of Internet Explorer from the Internet Explorer page.


T10. I'm getting a specific error message or code what do I do?
Go to the Windows DRM support page for common error codes and solutions.

T11. I still need more help what do I do now?!
Still stuck? Email us at support @ flexx.tv, our top-notch customer support staff will do our best to get you your hot muscle video!